• Create internally facing content on topics including migrations, renewals, executive business reviews, value realization, customer success plans, and use cases.
• Design and author courses, videos, and other learning assets using Articulate Rise and Storyline, Vyond, MS Office, SharePoint, and Camtasia.
• Manage course catalog and review process.
• Evaluate assignments with rubric and provide written feedback to learners.
• Host internal webinars, edit recordings, and upload to internal LMS.
• Drive internal initiatives by leading cross-functional and cross-regional stakeholder meetings using design thinking principles in Miro and Zoom Whiteboard.
• Current projects include reimagining our learner surveys based on Thalheimer's distinctive questioning methodology and completing Genesys Design Thinking Coaches Program.

• Joined TiER1 when TiER1 acquired Bottom-Line Performance in September of 2019.
• Promoted from Learning Consultant to Senior Learning Consultant in July 2020.
• Led design workshops with client stakeholders to identify business needs, performance gaps, training goals, audiences, and learning objectives.
• Analyzed workshop output and create design blueprints that propose a learning intervention—including instructional strategies, delivery modalities, and assessment methods—to secure client buy-in.
• Worked directly with SMEs, writers, course programmers, and visual designers to fill identified content gaps and implement proposed intervention.
• Wrote scripts and storyboards for videos and e-learning courses as well as facilitator and participant guides for instructor-led training (virtual and live).
• Authored e-learning courses in Articulate Storyline and Rise using iterative process.
• Reviewed and provided feedback on deliverables developed by teammates.
• Led deliverable review calls with client SMEs and synthesize feedback to create subsequent deliverables.
• Collaborated with different teams and roles on multiple learning projects simultaneously.

• Worked with Agile project team to design and develop computer-based and instructor-led training courses for corporate clients in multiple industries.
• Assisted in client design and client review meetings as part of iterative development process.
• Based on a design summary and identified learning objectives, scripted courses on topics that included safety and compliance, policies and procedures, and sales and product training.
• Created content needs worksheets for SMEs to facilitate further course development.
• Wrote scripts for graphic designers to use to create videos for e-learning courses.
• Authored e-learning courses using Articulate Storyline and Rise.
• Performed internal reviews of e-learning and instructor-led courses currently in development.
• Completed graduate course in Human Performance Improvement through Boise State University.

• Created and delivered workshops, webinars, presentations, and e-learning for IUPUI faculty on a variety of teaching, learning, and technology topics.
• Developed web and print instructional design resources for distribution inside and outside CTL.
• Reviewed proposals for CTL grant programs and assisted faculty awardees in establishing project timelines and monitoring their progress toward completion while providing design support.
• Created videos for grant-supported online courses using Adobe Premiere Pro.
• Conducted one-on-one consultations with faculty, academic staff, and academic units on designing face-to-face and online instruction, improving teaching methods, assessing student learning, evaluating instructor-led courses, planning curricula, and related topics.
• Co-chaired annual planning committees for E.C. Moore Symposium on Excellence in Teaching and IUPUI Teaching Assistant Orientation.
• Co-developed and co-led Certificate in College Teaching program for graduate teaching assistants.

• Co-managed WCP’s transition into a new, $3 million teaching and research facility.
• Coordinated events, security, and space and resources scheduling with Institute and Program faculty, staff, administrators, and donors.
• Supervised four undergraduate work study students.
• Chaired committee in charge of revising WCP’s e-textbook published by Bedford St. Martin’s.
• Recorded, edited, and produced first episodes of WCP’s teaching-focused podcast using Adobe Audition:<http://techstyle.lmc.gatech.edu/category/podcasts/>.
• Taught Technical Communication courses using service-learning pedagogy.

• Served as webmaster for one year; promoted to Director of Technology effective February 2013.
• Created and maintained ATD Atlanta’s website on Wild Apricot.
• Delegated and oversaw tasks to be handled by website volunteers.
• Generated and maintained SOPs for website procedures.
• Reported to ATD Atlanta Vice-President of Marketing and Communications.

• Assisted in designing web-based training courses for private and governmental agencies.
• Developed storyboards and scripts for e-learning modules focused on specific learning outcomes.
• Collaborated remotely with subject matter experts in nursing and human development.

One of several courses I wrote and programmed as part of a Scheduling Coordinator curriculum project for the California ISO. I gathered content from CAISO SMEs to script all interactions, knowledge checks, videos, and scenarios. As part of an agile team developing this curriculum, I collaborated with a graphic designer to determine what visuals she needed to create for the course.